Terms of Service

Blipzy is software that helps businesses manage their online reputation: it collects the reviews, comments and messages of the business accounts you connect, drafts and (where you enable it) posts replies in your brand voice, measures your online visibility, and reports on it. It can also change your Google Business Profile listing when you ask it to, by putting your website address, phone number or description onto the listing, or marking it open again, at your tap. If you run Google Ads, Blipzy can check that account: it reads it through a script you install in your own Google Ads account, tells you what it found and what it suggests fixing first, and never changes anything in the account. Blipzy is a tool that acts on your instructions and on the settings you choose.

Blipzy, including its software, design, brand, logos and the systems behind it, belongs to The Buddy Labs AI Inc. and is protected by intellectual property laws. While your subscription or trial is active we grant you a limited, non-exclusive, non-transferable, revocable right to use Blipzy for your own business. You may not copy, resell, rent, reverse engineer, scrape, or build a competing product from it, or remove our notices.

Your business information, your reviews, messages and the replies you write or approve remain yours. You grant us a limited license to host, process, back up and display that content only as needed to provide Blipzy to you (for example, to draft a reply, build your private voice profile, or show your public profile page if you choose to share it). This license ends when you delete the content or your account, except for copies kept briefly in routine backups or where the law requires us to retain them.

Blipzy uses AI to draft replies and other content. You choose the voice, the rules, the avoid list, and whether replies post automatically or wait for your approval. Content posted from your accounts through Blipzy is published on your behalf and is your responsibility, the same as if you had typed it. If you reply to a review on Google yourself, or tell Blipzy you did by pressing I posted it, Blipzy marks the review answered and does not post a reply to it unless you reopen it. Blipzy sees a reply you post on Google the next time it reads your reviews. Before Blipzy posts a reply to a Google review on its own, it checks Google for a reply from your business on that review, and does not post if it finds one. A reply you or your team send or approve in Blipzy is posted at once without that check (if it has to wait, it is checked like the others), and Google keeps one reply from a business per review, so it replaces any reply already there, including one you posted on Google that Blipzy has not seen yet. AI drafts can be imperfect; review settings exist so you can keep any topic in human hands, and you should use them for anything sensitive. Some topics always wait for you. When Blipzy recognizes that a review, comment or message is about an injury or illness (including an allergic reaction), a legal threat, discrimination or harassment, the police or an inspector, or a chargeback or payment dispute, nothing is sent or posted for it on its own, by Blipzy or by your automation rules: any reply Blipzy writes waits in your inbox for you to read. Blipzy finds these by the words used, so it can miss one or hold one that is harmless. It is a safeguard, not a promise that every such message is caught. A reply that has waited more than a week to go out, or one written before you added a notice that is now in effect, or while a notice was in effect that has since ended, is not sent on its own either: it goes back to your inbox as a draft for you to read and send. If your business looks like a health practice from its Google category, name or specialties, Blipzy tells its AI not to mention a visit, treatment or appointment in a public reply, and holds a reply in which it finds one until you change it; it does not write replies to direct messages or send any on its own, your automation rules send nothing for them, and they wait for you. You remain responsible for every reply posted in your name, including automatic replies and replies you approve. If your business is subject to health privacy law (for example HIPAA in the United States or PHIPA in Ontario), complying with it is your responsibility: these safeguards help, but they are not a compliance service, and Blipzy does not sign business associate agreements. Do not write or approve replies that include patient information, and do not paste patient messages into Blipzy to teach it. Automatic replies are written by AI on your instructions, and you are responsible for choosing to switch them on. They never claim to be a person, and if a customer asks whether they are talking to a human, the reply says plainly that it is an automated reply written with AI for your business, and that someone on your team will see the message and follow up. That promise is made in your name, and following up is yours to do. When Blipzy recognizes the question, it emails you, and sends a browser notification if you turned those on. If you switch off alert emails, or a customer asks in a way Blipzy does not recognize, you will find it only in your inbox.

Search rankings, AI-engine visibility, review volume, advertising costs and results, and customer behavior are controlled by third parties and by the market, not by us. Blipzy measures them and helps with the work, but we do not promise any ranking, score, review outcome, advertising cost or result, or business result. The Ad check is information to help you decide. It does not promise a lower cost per click, more conversions or more customers, and any change you make in Google Ads is your decision and your responsibility. The review dispute helper drafts removal requests for you to submit; whether a platform removes a review is entirely that platform's decision.

You agree not to use Blipzy to: post fake reviews or misrepresent who is speaking; harass, defame or spam anyone; violate the terms of the platforms Blipzy connects to (Google, Meta, Stripe); send messages to people who have asked not to be contacted; or attempt to probe, overload or break the service or access another business's data. We may suspend accounts that do.

When you use Blipzy to send replies, messages or review requests, you are the sender. You are responsible for following the messaging and anti-spam laws that apply to you and your customers, including Canada's CASL, the US CAN-SPAM Act and TCPA, and similar rules elsewhere. That means only contacting people who may lawfully be contacted, honoring opt-outs and requests to stop, and not sending deceptive or unsolicited bulk messages. Blipzy gives you approval controls and avoid lists to help; using them is up to you.

Blipzy connects to services run by others (Google, Meta, Stripe, and any systems you link yourself). Your use of those services is also governed by their own terms and policies, and you are responsible for keeping your accounts with them in good standing. We are not responsible for those platforms' acts, outages, fees, or decisions, and if one changes or removes access, the related Blipzy features may change or stop.

When your customers write to you, review you, or receive a review request from you, Blipzy handles their information on your behalf and only to provide Blipzy to you. We keep it confidential and do not use it for anything else. The providers who help us run Blipzy are listed on the privacy page. If we learn of a breach that affects your customers' information, we tell you without undue delay. When you delete the business, we delete it, except the lists of people who asked not to be contacted again, which we keep so that request is never forgotten. If one of your customers asks to see or delete what you hold about them, we help you answer.

Prices shown do not include sales taxes (such as GST/HST or VAT) unless stated. Where we are required to collect tax, it is added at checkout and shown before you pay. You are responsible for any taxes on your own business that arise from using Blipzy.

We sometimes release features marked as beta, preview or early access. These are offered as is, may change or be withdrawn, and may be less reliable than the rest of Blipzy. Feedback you send us about Blipzy (ideas, bug reports, suggestions) is something we can use freely to improve the product, without any obligation to you.

Your business data stays yours. How we collect, use and delete it is described in the Privacy Policy, which is part of these terms. You can delete a business or your whole account at any time; see the data deletion instructions.

We work to keep Blipzy fast and available, but it is provided "as is" and "as available", without warranties of any kind to the fullest extent the law allows. Parts of Blipzy depend on third-party platforms and their APIs; if a platform changes or restricts access, the connected features may change or stop working, and that is outside our control.

To the fullest extent permitted by law, The Buddy Labs AI Inc. is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or goodwill, arising from your use of Blipzy. Our total liability for any claim is limited to the amount you paid us in the 3 months before the event giving rise to the claim. Some jurisdictions do not allow some of these limits; where that is the case, they apply only as far as that law allows.

If a third party brings a claim against us because of content you posted through Blipzy, an account you connected without authority, or your breach of these terms, you agree to cover the costs and damages of that claim.

You can stop using Blipzy and delete your account at any time. Deleting it stops your billing as described under Plans, trials and billing above. We can suspend or end accounts that breach these terms, and we may pause a paid plan for non-payment after letting you know. We will tell you why we suspend or end an account unless the law prevents it. Sections that by their nature should survive (liability limits, indemnity, your responsibilities for posted content) survive termination.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as internet or hosting outages, failures or changes by the platforms we connect to, natural events, or acts of government.

If you have a problem, please contact us first at privacy@thebuddylabs.com so we can try to resolve it directly, which is usually the fastest way. If we cannot, these terms are governed by the laws of the Province of Ontario and the federal laws of Canada, and disputes belong to the courts of Ontario, unless the consumer-protection law of the place you live gives you rights that cannot be taken away by contract, in which case those rights stand.

If we change these terms in a way that matters, we will update the date above and note the change on this page before it takes effect. Using Blipzy after a change means you accept the updated terms.

We contact you through the email on your account and through notices inside the app. Keep your email current so you do not miss anything important, including changes to these terms or to your plan.

Blipzy is a product of The Buddy Labs AI Inc., incorporated in Ontario, Canada. Reach us by email at the address below; we will give you a postal address on request.

Questions about these terms, privacy or legal matters: privacy@thebuddylabs.com. For help using Blipzy: support@thebuddylabs.com.