Delete your data

Disconnect a platform

In the app, go to Settings, Connections and remove Google, Facebook or Instagram. We stop receiving data from that platform immediately and delete the access token, so nothing further reaches us and we can no longer act on your behalf there. Content already imported stays until you delete the business or your account, both described below. That is deliberate rather than an oversight: a disconnection is often temporary, and Instagram does not allow re-reading messages from before a reconnection, so deleting them on disconnect would lose them permanently.

Google Ads works differently: Blipzy holds no login for it. What sends us readings is a script inside your own Google Ads account. Delete that script in Google Ads (Tools, then Bulk actions, then Scripts) and nothing further reaches us. The readings already sent are deleted with the business or your account.

Delete your account and everything in it

The fastest way is in the app: go to Settings (on a phone, the account button at the top right), open the Privacy tab, press Delete my account, and confirm. Once it goes through, this immediately and permanently removes your login, your businesses, and all imported reviews, comments, messages and reports. It can't be undone.

If you pay for Blipzy, deleting stops your billing first. Each subscription ends at the end of the current billing period and you are not charged again; one with an overdue payment is cancelled at once. The rest of the period is not refunded unless the law where you live says otherwise. Download any invoices you need from Billing in Settings before you delete; afterwards, ask us for a copy. If we cannot reach our payment provider at that moment, nothing is deleted and you can try again, and if your billing is shared with another of your businesses, our team will contact you and finish it within 30 days. To delete one business and keep your account, use Delete this business on the same Privacy tab in Settings; its billing stops the same way.

Prefer us to do it? Email privacy@thebuddylabs.com from your account email with the subject "Delete my account" and we'll complete it within 30 days and confirm by email.

You do not have a Blipzy account

If a business you dealt with uses Blipzy, we may hold what you wrote to them: a review, a comment, a direct message, or your email address if they asked you for a review. You do not need an account, and you do not need their permission, to ask us about it.

Email privacy@thebuddylabs.com and tell us the name of the business and roughly when you contacted them. You can ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. We answer within 30 days.

To stop review request emails from one business, the fastest route is the unsubscribe link at the bottom of the email itself. That takes effect immediately and we keep it even if that business later deletes their account, so nobody can forget it by starting over.

To stop automatic direct messages from a business on Instagram or Facebook, reply to the conversation with STOP. Blipzy stops replying to you for that business straight away.

Facebook and Instagram data

If you remove Blipzy from your Facebook or Instagram settings (Settings and privacy, Apps and websites), we delete the access token and the connection straight away. If you also ask Facebook or Instagram to delete your data, they tell us, and we delete the messages and comments imported from that account as well, then give you a confirmation code and a page showing whether it finished. You can also request deletion of anything we hold from those platforms using the email above. The same 30 day window applies.